Policies

Refund & Dispute Policy

We protect both vehicle owners and service providers. Here's exactly how disputes and refunds work on AutoTek Hub.

How to Initiate a Dispute

→Navigate to the relevant job in your Dashboard.
→Click "Open Dispute" on the Job Detail page.
→Describe the issue clearly and attach supporting evidence (photos, screenshots of messages).
→Disputes must be opened within 72 hours of the job being marked as complete.
→Once a dispute is opened, funds remain held in escrow until resolution.

→AutoTek Hub's support team acknowledges all disputes within 24 hours of submission.
→Both the client and provider are notified and given 48 hours to submit their evidence.
→Our team reviews all evidence and renders a decision within 3 to 5 business days.
→For complex disputes involving significant amounts, review may take up to 7 business days.
→All parties are notified of the decision by email with a full written explanation.

→Full refund: Provider did not perform any work and is unresponsive after job acceptance.
→Partial refund: Work was started but not completed to the agreed scope, at AutoTek Hub's discretion.
→Full refund: Fraudulent provider account (identity verified as false during investigation).
→Partial or no refund: Job was completed substantially as described but client is dissatisfied with quality, AutoTek Hub may mediate a partial credit.
→No refund: Client-initiated cancellation after work has begun and provider has incurred material costs.
→Refunds are returned to the original payment method within 5 to 10 business days.

→Provider payouts are not released while a dispute is open.
→If a refund is issued, the provider's payout for that job is cancelled.
→For partial refunds, the provider receives the remaining amount after the refunded portion and platform fee.
→Repeated disputes against a provider may result in temporary account suspension pending review.
→Providers found to have acted in bad faith may be permanently removed from the platform.

→All payments are processed by Stripe. Funds are held securely until released by the client.
→AutoTek Hub uses Stripe's payment escrow infrastructure to protect both parties.
→If a client initiates a chargeback directly with their bank, Stripe's standard dispute process applies.
→AutoTek Hub will cooperate fully with Stripe during any chargeback investigation.
→Chargebacks filed outside the AutoTek Hub dispute process may result in account suspension while under review.
→Stripe processes refunds to the original payment method. Processing time: 5 to 10 business days.

→Before payment: Clients can cancel a job for free at any time.
→After payment, before work begins: Full refund minus a $5 CAD processing fee.
→After work begins: Refund at AutoTek Hub's discretion based on work completed.
→Provider cancellations after acceptance: Client receives a full refund automatically.
→Repeated provider cancellations may result in account review and potential suspension.

Have a dispute or question about a refund?

We respond within 24 hours on business days.

Payments processed by AutoTek Solution Inc. · Billing descriptor on card statements: AUTOTEK SOLUTION